COVID-19

From Mohave Community Federal Credit Union

Dear Members,
We are so excited to welcome our members back! Monday, June 15th we will re-open our lobby.  The safety and wellness of our members and employees is our TOP priority. We have implemented temporary branch procedures to ensure that we are abiding by the CDC guidelines for COVID-19 business safety.
Branch Health and Safety Procedures
Lobby Hours:
Monday, Wednesday and Friday 10 am – 3 pm
Please keep in mind that our drive through will continue to stay FULL SERVICE:
Monday – Thursday 8:30 am to 5 pm
Friday from 8 am to 6 pm.
Per the CDC Covid-19 business safety guidelines, we have implemented the following procedures:
  • There will be a 3 member maximum in the lobby at any given time.
  • Please try to refrain from touching or leaning on surfaces. A pen and a clip board will be provided if members are in need of it. All surfaces will be wiped down after every member visit.
  • All members, employees and guests are encouraged to wear face covers.
  • Markers on the floor will be placed in the lobby to allow for social distancing.
  • To help keep everyone safe and healthy, please do not visit our lobby or schedule an appointment if you are sick or have been exposed to those who are sick.
The drive through is full service and has four lanes. You can also accomplish essentially any banking tasks through your online banking. Need to enroll? Click HERE. We will also be checking the drop box throughout the day. You can call and speak to an employee by reaching out to us at 928-753-8000 Mon-Thursday 8:30 am to 5 pm and until 6 pm on Fridays. You can also call our automated CU24 Line 24 hours a day, 7 days a week  at (928) 753-3079 . Please keep in mind you can always stay connected with us via our Website, Facebook, and Twitter.
Any New Account Opening, Account Closures, Loans, Notaries and Wires will need to be completed by APPOINTMENT ONLY.
Please call 928-753-8000 to schedule an appointment.
Peace of Mind
Although we are temporarily altering how we do business, this is to help protect our members and staff. Rest assured that Mohave Community Federal Credit Union is financially safe and sound.  We are very well-prepared to service all your financial needs now and in the future. The shares in MCFCU are insured by the National Credit Union Share Insurance Fund (NCUSIF), which is backed by the full faith and credit of the United States Government since 1970.  Federally insured credit unions, like ours, offer a safe place for you to save your money. Your deposits are insured of up to at least $250,000 per individual depositor. The National Credit Union Administration (NCUA) is the independent agency that administers the NCUSIF. Like the FDIC’s Deposit Insurance Fund, the NCUSIF is a federal insurance fund backed by the full faith and credit of the United States government.
Kind Regards,
Mohave Community Federal Credit Union

Member Solutions

*Delinquent Solutions:
  • COVID-19 2 Month Extension:
    Has COVID-19 affected you in any way? If you or anyone in your immediate home is experiencing any financial difficulties due to the COVID-19 Pandemic, you may be eligible for a two month extension on your loan without negatively impacting your credit. Please contact Ramona at 928-753-8000 ext. 212 or submit a request via email to ramonab1@frontier.com. You may also access a COVID-19 Extension form HERE. Once completed, please email it to ramonab1@frontier.com or FAX it to 928-753-3422. You may also mail it or bring it to the credit union located at 2890 Stockton Hill Road Kingman, AZ  86401. Please call to confirm receipt of extension form. This extension request must be reviewed and authorized prior to approval.
  • Emergency Skip Payment for MCFCU Visa Credit Cards:
    Call 928-753-8000 ext 212 for more information or email Ramona at ramonab1@frontier.com
*Limited time only. Assistance is subject to change at any time. Restrictions apply.

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Avoid COVID-19 Scams – Don’t be a victim of a scam!
Now more than ever, it is important that you remain vigilant to emails that purport to provide information regarding the recent outbreak.  These emails may be offering false information or may even request your information.  Whatever the case, it is important that you DO NOT CLICK on or interact with these emails, simply DELETE them. There are many different types of scams and fraud. Please do not fall victim to it. Visit the FTC website for more information click HERE.
Remember…
Mohave Community Federal Credit Union will NEVER contact
YOU to ask YOU for your personal or account information.

Federal Trade Commission

 

 


Temporary Credit Union Hours

Monday June 15th, our lobby is opening back up! Call us at 928-753-8000 for more details. Monday, Wednesday and Fridays the lobby will be open at 10 am to 3 pm. Our drive through will continue to stay full service and be open Monday through Thursday from 8:30 am to 5 9m and on Fridays from 8 am to 6 pm.

 Please be aware, that per the City of Kingman, face coverings/masks are now required when social distancing of at least 6 feet apart is not possible. Here at Mohave Community Federal Credit Union we want to make sure that our members and employees follow the guidelines that the City of Kingman has set in place.  Beginning Wednesday, July 1 2020, if you need to come into Mohave Federal Credit Union, please make sure and wear a face covering/mask. Please keep in mind that we are a financial institution and for ID verification purposes, you will be asked to remove the mask temporarily. If you are not wearing a mask, you will be asked to complete your transactions through the drive though.